Terms and Conditions

Corporate Registry & Registered Office:

Xarovelune

Centennial Tower, 3 Temasek Ave, Singapore 039190

Please read these Terms and Conditions cautiously before interacting with our website, booking an appointment, or entering into service contracts with Xarovelune. By accessing our platform, arranging a consultation, or completing a booking at our office, you agree to be bound by the clauses outlined below. These regulations conform strictly to the legislative frameworks of the Republic of Singapore, including but not limited to the Consumer Protection (Fair Trading) Act 2003 and the Personal Data Protection Act 2012 (PDPA).

1. Definitions and Interpretation

"Company" refers to Xarovelune, operating from Centennial Tower, 3 Temasek Ave, Singapore 039190.
"Customer" refers to any individual, corporate entity, or representative party who utilizes the website, requests consultations, or finalizes a cruise arrangement.
"Website" refers to the digital domain displaying the catalog of 10 distinct cruise itineraries offered by the Company.
"Consultation Call" refers to the initial, non-binding appointment selected online by the user to arrange an in-person itinerary briefing.
"Final Booking" refers to the definitive execution of a cruise contract upon receiving complete physical currency payment at the designated corporate office.
"Charter" refers to custom vessel hire options where routing and duration parameters are personalized entirely according to the requested parameters of the client.

2. Scope of Cruise Services Provided

Xarovelune provides localized maritime excursions within the statutory territorial boundaries and waters of Singapore. The scope of service covers:

The 10 standard cruise options presented for review on the corporate website.
Customized private cruise charters, granting clients the liberty to structure maritime routes, timetables, and interior frameworks as desired, subject strictly to local maritime laws and safety limits.
Excursions ranging from single-day passages to multi-day regional voyages, provided all points of embarkation, anchorage, and disembarkation remain within official Singapore jurisdictions.

3. Online Inquiries and In-Person Appointment Architecture

The operational framework of the Company utilizes a mandatory multi-step validation protocol designed to ensure transparency and prevent erroneous digital transactions:

Website Presentation: Information, specifications, and layout outlines regarding the 10 core cruise profiles are visible online for baseline evaluation. These displays do not constitute binding commercial offers.
Free Consultation Request: Users can select a specific date via the online scheduling framework to lock in an inquiry briefing. This submission is entirely complimentary, carries no fee, and does not secure an itinerary or vessel space.
In-Office Structuring: On the selected date, the customer must attend an in-person meeting at the Company office located at Centennial Tower, 3 Temasek Ave, Singapore 039190. Company representatives will verify requirements, tailor an exclusive route plan, and provide a comprehensive expenditure summary.

4. Fiscal Transactions and Payment Terms

To secure a substantiated passage, the customer must comply explicitly with the physical transaction protocols established by the Company:

Exclusive Payment Method: All final transactions must be settled in full using cash currency inside the physical office. Digital wire options, credit instruments, checks, or alternative settlement modes are strictly omitted.
Booking Completion: A contract is deemed executed and binding only when the complete cash sum is handed over and a paper receipt is issued by our office representative. Passage on the selected date is accepted only upon successful fulfillment of this cash deposit.

5. Cancellation Schedules and Refund Frameworks

Refund thresholds are governed strictly by the exact timeline when formal notice is delivered to the Company prior to the scheduled vessel departure:

5.1. Cancellations Made More Than 48 Hours Prior

If a customer provides written notice of cancellation 48 hours or more before the scheduled departure time, they qualify for a full reimbursement of the cash sum paid.

5.2. Cancellations Made Between 24- and 48-Hours Prior

If a cancellation notice is logged between 48 hours and 24 hours prior to the scheduled departure time, a deduction of 50% of the total paid amount will be retained by the Company. The remaining half will be returned to the Customer.

5.3. Cancellations Made Less Than 24 Hours Prior

Any notice delivered less than 24 hours before the scheduled departure will result in complete forfeiture of the payment. No refund sums will be extended under these timelines.

5.4. No-Show Policy

Failure to arrive at the designated departure location at the scheduled time will automatically be categorized as a late cancellation. No-shows result in a complete loss of the booking funds, and zero recovery or reimbursement options apply.

5.5. Refund Execution Protocols

Accepted refunds will be processed via one of two distinct transactional channels, as agreed during initial processing:

Bank Transfer: If this method is selected, the Customer must supply formal, accurate banking coordinates through an official message exchange utilizing the corporate address (contact@xarovelune.com) once written corroboration of the cancel approval is granted.
Cash Return: If physical currency is chosen, the Customer must personally visit our office at Centennial Tower, 3 Temasek Ave, Singapore 039190, to sign the settlement ledgers and collect the corresponding cash sum.

6. Personal Data Protection Act (PDPA) Compliance

Pursuant to the Singapore Personal Data Protection Act 2012 (PDPA), the Company enforces a rigorous data infrastructure:

Collection and Purpose: Personal information, including names, contact numbers, email coordinates, and banking details provided during cancellations, is processed solely to coordinate consultation calls, manage custom itineraries, issue receipts, and execute substantiated bank transfers.
Consent: By filling out the consultation tool online or transmitting banking records via email, the Customer grants explicit permission to collect, utilize, and process specified details for operational fulfillment.
Data Protection: The Company applies strict administrative controls to protect information files against unwanted leakage, alteration, or external breach. No customer data will be sold or transferred to external third parties without clear operational necessity or legal mandate.

7. Limitation of Liability and Maritime Regulations

All operations are managed under the applicable regulations of the Maritime and Port Authority of Singapore (MPA). The Company holds standard operator protections regarding unexpected route alterations driven by official port restrictions, hazardous climate changes, or public directives. Total liability arising from contract omissions or operational adjustments will not exceed the total cash sum received from the Customer.

8. Governing Law and Dispute Resolution

These terms are governed exclusively by the laws of the Republic of Singapore. Any disputes, claims, or disagreements arising from website interactions, office itineraries, or actual cruise execution that cannot be resolved amicably via mutual discussions will be submitted to the exclusive jurisdiction of the Courts of the Republic of Singapore.

9. Amendments and Ad-Compliance Notice

The Company preserves the right to alter segments of these policies to maintain adherence to local laws, advertising network criteria, or operational upgrades. Updates become active immediately upon public display on our primary website.