Privacy Policy

Corporate Registry & Registered Office:

Xarovelune

Centennial Tower, 3 Temasek Ave, Singapore 039190

Xarovelune is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, request a consultation, or secure our local cruise services and charters.

Our data practices conform strictly to the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Personal Data We Collect

We only collect personal information that is relevant and necessary to fulfill your requests, manage your inquiries, and execute maritime services. This includes:

Inquiry Data: Name, contact number, and email address provided when scheduling a free consultation call through our website.
Itinerary & Booking Data: Tailored route preferences, passenger counts, and travel dates finalized during your in-office meeting.
Transaction Records: Paper ledger signatures and receipt copies acknowledging your physical cash payments.
Refund Coordination Data: Bank account names, bank names, and account numbers provided via secure email communication (contact@xarovelune.com) if a bank transfer refund is accepted.

2. How We Collect Your Data

Your personal data is gathered through clear, transparent interactions:

Directly from your digital input when utilizing the online scheduling tool on our website.
In person at our office during your custom itinerary design sessions.
Via explicit email correspondence when you submit a corroborated cancellation request or supply fiscal details for an accepted bank transfer.

3. Purposes of Data Collection and Use

We process your personal information exclusively for operational, transactional, and legal fulfillment:

To organize and confirm your complimentary consultation appointments.
To structure custom day or multi-day cruise itineraries and private charters according to your specific instructions.
To document cash transactions and issue substantiated booking receipts at our office.
To distribute accepted refund amounts accurately via bank transfer or to verify identity during an in-office cash return.
To comply with safety, manifest, and licensing regulations enforced by the Maritime and Port Authority of Singapore (MPA).

4. Consent and Right to Withdraw

By submitting your details online, meeting with our representatives, or exchanging emails regarding a booking cancellation, you grant explicit consent for Xarovelune to collect and process your data for those designated functions.

You maintain the right to withdraw your consent at any time by contacting us at contact@xarovelune.com. Please note that if you withdraw consent for essential details required for your booking or manifest validation, we may be unable to execute your cruise service. In such instances, standard cancellation terms will apply.

5. Data Disclosure and Third Parties

We do not sell, trade, or rent your personal data to external third parties. Your information is only shared with entities directly involved in your service delivery or legal compliance:

Port Authorities: Standard identity and manifest lists provided to the Maritime and Port Authority of Singapore (MPA) or local coast guards as legally mandated for safety and security.
Fiscal Institutions: Necessary banking details shared with our banking partner solely to process an accepted refund transfer.

6. Data Security and Retention

Security Infrastructure: We apply strict administrative, physical, and procedural safeguards to protect your personal files against unwanted access, leakage, modification, or breach. Physical ledgers and email communication channels are monitored and protected continuously.
Retention Limits: Your personal data will only be kept for as long as it fulfills the operational purpose for which it was collected, or as required by corporate tax laws and maritime legal frameworks in Singapore. Once data is no longer necessary, it is permanently erased or thoroughly anonymized.

7. Access and Correction Rights

Under the PDPA, you have the right to request access to the personal data we hold about you, as well as information regarding how it has been used or disclosed over the past year. You may also request corrections to any errors or omissions in your personal data records.

To submit an access or correction request, please send a formal email to our team at contact@xarovelune.com.

8. Policy Updates

Xarovelune preserves the right to modify sections of this Privacy Policy to align with evolving digital advertising compliance standardizations, administrative upgrades, or revisions to Singapore law. Any adjustments will be published immediately on our primary website.