Refund and Cancellation Policy

Corporate Registry & Registered Office:

Xarovelune

Centennial Tower, 3 Temasek Ave, Singapore 039190

This Cancellation and Refund Policy outline the framework for booking alterations, cancellations, and fiscal reimbursements for local cruise services and private charters organized by Xarovelune. All provisions detailed herein comply strictly with the consumer protection frameworks and contract laws of the Republic of Singapore.

1. Booking Context and Manifestation

As noted in our primary service criteria, initial digital interactions—such as viewing the 10 cruise types on our website or submitting a request for a consultation call—are completely complimentary and carry no fee or booking obligation. A binding agreement is only executed when a customized itinerary is created in person and paid for in full using physical cash currency at our registered office at Centennial Tower.

Once this cash payment is received and a physical receipt is issued, the booking is substantiated, and the timeline thresholds outlined below become active.

2. Cancellation Timeline and Fee Thresholds

Reimbursement structures are determined solely by the exact duration between the receipt of a formal cancellation request and the scheduled vessel departure time:

More than 48 Hours Prior to Departure: Customers who submit a written notice of cancellation 48 hours or more before the scheduled departure time are eligible for a full refund of the cash sum paid.
Between 24 and 48 Hours Prior to Departure: Cancellations requested within this window will incur a fee equal to 50% of the total payment. The remaining 50% balance will be returned to the Customer.
Less than 24 Hours Prior to Departure: Any cancellation request made less than 24 hours before the scheduled departure will result in complete forfeiture of the payment. No refund will be granted.

3. No-Show Policy

Failure to arrive at the designated Singapore departure location at the scheduled time will automatically be processed as a late cancellation (less than 24 hours’ notice).
No-shows result in a total loss of the booking funds. No recovery options, alternate dates, or partial reimbursements will be extended.

4. Refund Methods and Processing Protocols

Once a cancellation request has been reviewed and formally accepted by Xarovelune, the refund can be distributed through one of two channels chosen by the Customer:

Option A: Bank Transfer

To process a digital reimbursement, the Customer must provide accurate banking coordinates via a secure email exchange using our official address: contact@xarovelune.com.
These details should only be submitted after receiving written corroboration that the cancellation has been formally accepted.
All data collected during this process is managed strictly in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Option B: Cash Collection

If physical currency is preferred, the Customer must personally visit our office at Centennial Tower, 3 Temasek Ave, Singapore 039190.
The Customer will be required to sign our internal accounting ledger to acknowledge receipt before the cash balance is paid back.

5. Private Cruise Charters

The timelines and deductions outlined in Section 2 apply equally to standard itineraries and customized private cruise charters. While clients enjoy full liberty to design their custom journey parameters, the cancellation notice requirements remain fixed to protect vessel scheduling and local maritime operations.

6. Exceptional Maritime Circumstances

In alignment with the Maritime and Port Authority of Singapore (MPA) regulations, Xarovelune reserves the right to adjust or delay cruise operations due to severe climate changes, official port restrictions, or public safety mandates. If a cruise must be canceled entirely by the Company due to safety limits or regulatory enforcement, alternative arrangements or appropriate refund solutions will be coordinated directly with the client, not exceeding the total cash sum received.